Return, Exchange, and Refund Policy

Refund and Exchange

• We offer a hassle-free return and exchange policy for 7 days from the date of delivery. To be eligible for a return or exchange, product(s) must be in their original condition with all tags intact.
• For a smooth return and instant exchange process, please note that all product(s) must pass our quality inspection during the reverse pickup.
• Exchanges are subject to stock availability and can be initiated only once per product.
• We strongly recommend recording a video while opening/unpacking your order, ensuring all stickers/labels are intact. This video will serve as proof in case of missing or damaged product(s) or parcel(s). Without video proof, it will be difficult for us to proceed with returns or refunds.
• Product(s) purchased during clearance sale, BOGO offers, exclusive discounts on products, brand collaboration promotions, or any activity/event/campaign with a free product(s) cannot be returned, exchanged or refunded. The T&Cs will be mentioned when you apply the coupon code.

Reverse Pickup Services

• We provide a reverse pickup service for your convenience. The product(s) must pass quality inspection for instant return, or exchange process. A reverse shipment is free of cost. Each order will have two reverse pickup attempts.
• Self-ship in case of non-serviceable areas: If your Pincode is non-serviceable for reverse pickup, please self-ship the product(s) to our warehouse.
  

  Address:  GJ Urbanthreads Private Limited , 217 Shahpur Jat Hauz Khas South Delhi – 110049 

• Share the courier docket for tracking with our team. Ensure The product(s) are securely packed with the ORDER ID And registered mobile number on the packaging.

• Refund for Self-Shipping: Refunds will be processed within 48 hours of receiving the product(s) at our warehouse in unused condition, with all original tags and packaging intact, and after passing a quality check. You will receive a full refund plus up to INR 100 (in lieu of courier charges). The courier amount will be refunded to your provided bank account for Prepaid and incase of COD orders same amount of Coupon will be provided to customer which is Valid for 12 Months from the date of issue. 
• Note: We recommend using ‘Speed Post’ for returns, as it is a reliable, government-owned entity with India’s largest postal network

Refunds

• Prepaid Orders:For prepaid orders, you can choose between receiving a refund via your original payment method or Coupon. Once the product(s) pass our quality check at the warehouse, we will initiate the refund within 24-48 hours. Refunds to your payment method will be processed within 7-10 business days, depending on your bank’s processing times. Alternatively, if you opt for coupon credit, it will be credited instantly once the product clears the quality check.
• COD Orders: If the product(s) passes the quality check once it reaches our warehouse, the refund will be issued in your account in form of Unique Coupon Code which is valid for 12 months. Coupons can be used for future purchases on websites. It is valid for 12 months from the date you receive it.
• Note: Any purchases made using Credits, if and when returned, will be refunded as Credits only.

Cancellations/Modifications

Orders can be cancelled or modified (change number, address, product style or size) if they have not yet been dispatched from our warehouse. Contact us via Whatsapp or email us at support@staindesire.com to request changes.

Defective/Damaged Product(s) or Parcel

• If you receive a damaged/defective/used/tags missing/wrong product(s), please contact our support team within 48 hours with photos or open/unpacking video. We will arrange for a new product to be sent to you at no additional charge.
• If you receive a torn/damaged/empty parcel, please do not accept it. If you receive any unrelated product(s) or an empty parcel, you are requested to raise a query within 48 hours of delivery. We strongly recommend recording a video while you open/unpack your order, keeping all stickers/labels intact.

Terms & Conditions

• Ensure the provided bank account details are accurate as errors will not be the responsibility of STAINDESIRE.
• Customers must take utmost care of the product(s) while they are in their possession.
• Please check the size guide before placing an order.
• The colour of products may vary according to the customer’s screen resolution.
• There are no additional charges for prepaid orders. Customers who choose to pay in advance using credit/debit cards, net banking, or any other prepaid method will not incur any extra fees.
• If payment is made through third-party platforms and you have not received any updates regarding payment or cashback, please contact the respective payment platform. STAINDESIRE is not responsible for such scenarios.
• For prepaid orders, if you receive a delivery confirmation via SMS or email but have not received the products, please contact us within 48 hours.
• The refund coupon code is valid for 12 months and must be used in a single and full transaction. Partial redemptions are not allowed.
• You can easily track your order status from our website  or access manually in(  https://www.delhivery.com/tracking  ) entering your AWB tracking number.

Shipping Policy

• • • We offer free shipping on the orders sitewide.
    • We process orders within 24-48 hours and ship them from Hauz Khas, South Delhi.
    • We ship PAN India and our mission is to serve every region of Bharat, ensuring accessibility to our products for all
    • Order Delivery Time: In metropolitan areas, orders are delivered within 1-4 days after processing. While in the rest of Bharat, delivery takes 4-7 days after processing.

  Reach Us Out – We’re all ears!

  • WhatsApp Support: Click Here
  • Email Support: support@staindesire.com or GJurbanthreads@gmail.com

Working Hours: 9am – 5pm IST Monday to Saturday.